We are recruitment specialists in the FMCG industry.
Bluefile and Sales Support Administrator, New Germany
Pinetown, New Germany, South Africa
About the Role
The incumbent will be responsible for providing support to Sales Applications (Blue File) users dealing with device issues, and administering Blue File capabilities to enhance the effectiveness of the Sales Team. (Task Management, Operational Maps, Price Surveys, and Galleries). This role involves supporting principal and sales agent users as well as the various App support structures to resolve issues, provide knowledge, and ensure team effectiveness. The Sales Support administration will include developing and updating key metrics for the Sales Team, Customers, and Principals to achieve service satisfaction.
Experience & Requirements
• Knowledge of business processes related to sales, pricing, and order management.
• Previous experience in a Sales Administrator Role or an IT Sales Application role is advantageous.
Qualifications
• Experience: Experience in a sales support role and Sales Applications management.
• Education: Matric is a minimum requirement. However, a relevant degree/diploma is preferable.
• Technical Skills: Proficiency in computer-based administration.
Soft Skills:
(1) Excellent verbal and written communication skills.
(2) Strong problem-solving ability and attention to detail.
(3) Ability to work independently and as part of a team.
(4) Assertiveness (the candidate will be holding people accountable to performance metrics).
(5) Strong organisational skills with the ability to manage multiple tasks and priorities.
Responsibilities
• Technical Support: Provide timely and effective technical support to our users for our various processes and systems. Troubleshoot issues and provide resolutions.
• Principal and Sales Team Training: Conduct training sessions for teams to enhance their understanding of the Blue File suite.
• Customer and Agency Team Relationship Management: Build and maintain strong relationships with teams.
• Reporting: Prepare regular reports on support issues, trends, and resolutions to team leads for review and analysis.
*Please do not apply through the company website.
No applications through the company website will be considered
