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Key Account Manager (Horeca)

Windhoek, Namibia

About the Role

The key account manager will build and maintain solid relationships with the company's key clients and specific trade channels. The key account manager's responsibilities include growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients, and attending all meetings and account reviews.

To be successful as a key account manager, you should be able to analyse data and sales statistics and improve business and marketing strategies. Ultimately, an exceptional key account manager should be able to manage multiple key accounts without compromising on the quality of services provided.

Experience & Requirements

• Strong Financial Acumen.
• Proven experience in key account management.
• Proficient in all Microsoft Office applications as well as CRM software.
• A customer service orientation.
• The ability to handle multiple client accounts.
• Strong negotiation and leadership skills.
• Excellent communication skills.
• Must be a Namibian Citizen.

Qualifications

• A tertiary qualification in Sales, Marketing or Business Administration would be advantageous.
• Valid Driver’s License.

Responsibilities

• Developing and sustaining solid relationships with key clients that bring in the most income for the company.
• Addressing and resolving key clients’ complaints.
• Acting as the main point of contact between key clients and internal teams.
• Communicating and collaborating with the advertising, design, marketing, sales, and logistics teams to ensure that key clients’ needs are met.
• Compiling reports on account progress, goals, and forecasts for key clients and specific trade channels.
• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
• Negotiating contracts with key clients, inclusive but not limited to trading terms, promotional deals, and new listings.

*Please do not apply through the company website.
No applications through the company website will be considered

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