We are recruitment specialists in the FMCG industry.
Junior Key Accounts Manager, Nationwide
Windhoek, Namibia
About the Role
The Junior Key Accounts Manager (KAM) reports to the Senior Key Account Manager and works closely with the Principals to grow revenue by managing multiple key accounts without compromising on the quality of services provided.
The overall objective of a Junior Key Accounts Manager is to build, protect, and grow long-term strategic relationships with the organisation’s most important customers.
The role focuses on understanding customer needs, delivering value, ensuring account retention, increasing revenue opportunities, and acting as the main link between key clients and internal teams.
The primary mandate is to use an analytical and data driven approach to:
• implement the Company's business objectives by understanding their game plan, strategy, products, and brand
• develop and negotiate trading arrangements with the Trade, including promotional grids, pricing policies, and rebates
• actively seek new sales opportunities
Experience & Requirements
• Must be a Namibian Citizen
• Experience as a KAM in the FMCG industry
• Computer literate (able to use MS Office suite proficiently)
• A valid Namibian driver's license is essential
• Willingness to travel (the role requires extensive travel)
• Proven experience in sales, account management, business development, customer relationship management, or a similar commercial role.
• Experience managing high-value or strategic customer accounts with measurable sales and retention targets.
• Strong background in negotiating commercial agreements, pricing structures, customer contracts, or service terms.
• Experience in preparation of sales forecasts, account plans, performance reports, and customer business reviews.
• Understanding of customer service standards, supply chain processes, product availability, and after-sales support.
• Ability to work with cross-functional teams to deliver solutions and resolve customer challenges.
• Experience in the relevant industry or market sector is advantageous, especially where product knowledge, customer buying behaviour, and competitor awareness are important.
Key Skills / Competencies
• Planning skills and the ability to execute plans
• Negotiating and conflict management skills
• Strong commercial insights and reasoning ability
• Interpersonal skills and the ability to work across teams
• Ability to work with and interpret large amounts of data
• Attention to detail
• Knowledge of the industry
• Relationship management: Builds trust, maintains professional partnerships, and develops strong connections with customer stakeholders.
• Communication skills: Communicates clearly and confidently with customers, management, and internal teams.
• Negotiation and influencing: Secures mutually beneficial agreements while protecting profitability and long-term business value.
• Commercial awareness: Understands pricing, margins, revenue targets, customer value, and business growth opportunities.
• Strategic planning: Develops account plans, identifies opportunities, and aligns customer needs with organisational objectives.
• Problem-solving: Handles customer issues, service gaps, and escalations with urgency and professionalism.
• Analytical ability: Interprets sales data, forecasts demand, tracks performance, and identifies trends or risks.
• Customer focus: Anticipates customer needs and ensures consistent delivery of value and service excellence.
• Time management: Prioritises accounts, deadlines, meetings, reporting duties, and follow-ups effectively.
• Collaboration: Works well with internal teams to ensure customer commitments are fulfilled.
• Resilience and adaptability: Remains calm under pressure and adjusts to changing customer, market, and business requirements.
• Product and market knowledge: Maintains up-to-date knowledge of products, competitors, industry trends, and customer expectations.
Qualifications
• A completed Degree (essential)
• Honours (advantageous)
Responsibilities
The initial key responsibilities include:
• Negotiate trading packages
• Develop favourable relationship statuses with Key Accounts
• Identify new business opportunities for Key Accounts
• Develop Annual Key Account plans for negotiation and execution
• Contribute to the creation of the Company Annual Sales and Marketing Strategies for implementation
• Develop working relationships with key stakeholders (Sales Ops, Agents, BI, etc.)
• Achieve Volume and Value / Profitability budget
• Attend all meetings and account reviews
• Develop and maintain strong, long-term relationships with key customers and decisionmakers.
• Act as the primary point of contact for strategic accounts, ensuring professional communication and reliable service.
• Understand customer business needs, challenges, buying patterns, and growth opportunities.
• Prepare and execute account plans that support customer objectives and company sales targets.
• Identify opportunities for revenue growth through upselling, cross-selling, renewals, and expanded product or service offerings.
• Negotiate pricing, contracts, terms, and service agreements in line with company policies and profitability goals.
• Coordinate with internal departments such as sales, finance, logistics, operations, marketing, and customer service to ensure customer requirements are met.
• Monitor account performance, sales trends, customer satisfaction, and delivery against agreed targets.
• Resolve customer issues, escalations, and complaints promptly and professionally.
• Prepare regular reports, forecasts, customer reviews, and business updates for management.
• Stay informed about market trends, competitor activities, customer industry developments, and product changes.
• Protect business relationships by ensuring consistent service delivery and positioning the organisation as a trusted partner.
*Please do not apply through the company website.
No applications through the company website will be considered
